If your Friendship Lamp isn’t working quite right, don’t worry—we’re here to get it back on track!

Is Your Lamp Offline?

Most connection issues are easy to fix and don’t mean your lamp is broken. Check out our guide👉 Why is my Friendship Lamp offline?

Is Your Lamp Damaged?

If your lamp is physically damaged, please don’t try to repair it yourself.
DIY repairs or internal modifications are not covered by our warranty and could affect your chance of getting a replacement.

Minor cosmetic changes that don’t affect how the lamp works (like adding a little color with a marker) are generally fine. For more details, visit our Limited Warranty section of our website. 

Friendship Lamp Limited Warranty

If you bought your Friendship Lamp from:

• FriendshipLamps.com

• Amazon.com

• An authorized distributor

…your lamp is covered for the first year by our Limited Warranty!
This includes any defects in materials or craftsmanship.

However, it doesn’t cover:

• Damage from drops or spills

• Customer-caused issues

• Acts of nature (like lightning or floods)

Not sure if your situation qualifies? Just reach out and we’ll help figure it out.

Extended Warranty

Keeping your Remote Touch subscription active for any Friendship Lamp will extend the warranty for as long as your subscription remains active.  

Third-Party Warranties

Some authorized sellers (like Uncommon Goods) may offer an additional warranty if you purchased directly from them. Our team is still happy to help with troubleshooting, but for replacements under their warranty, they might ask you to go through them.

📩 Still Need Help?

We’ve got you covered! Contact our support team and we'll be happy to assist.