Why Is My Friendship Lamps App Screen Blank?

If the Friendship Lamps App opens to a white or blank screen, the app may not have loaded correctly or may be having trouble connecting to the app service.

Try the steps below.

1. Close and reopen the app

Completely close the Friendship Lamps App, then open it again.

On most phones, this means swiping the app away from the recent apps screen before reopening it.

2. Update the app

Check the Apple App Store or Google Play Store for an available update.

Install any available update, then reopen the app.

3. Restart your phone or tablet

Restart the device, then open the Friendship Lamps App again.

4. Reinstall the app

If the screen is still blank:

1. Delete the Friendship Lamps App.
2. Restart your phone or tablet.
3. Reinstall the app from the Apple App Store or Google Play Store.
4. Open the app and sign in again.

If your lamp is already registered, choose Use My Existing Lamp when linking it back to the app.

Still having trouble?

If the issue continues after completing these steps, additional troubleshooting may be needed. Please have your Lamp ID and any relevant screenshots or error messages ready.