Friendship Lamp Offline After a Power or Internet Outage

If your Friendship Lamp stopped sending or receiving touches after a power outage, storm, router restart, or temporary internet interruption, it may have lost its connection to Wi-Fi.

In most cases, you do not need to reset or set up the lamp again. Start by restarting the lamp and checking that your internet connection has fully returned.

Step 1: Check Your Internet Connection

Make sure another device, such as your phone or computer, can connect to the internet through the same Wi-Fi network.

After a power outage, the router may take several minutes to reconnect even after its lights turn back on.

If the internet is not working:

1. Unplug the router from power.
2. Wait 30 seconds.
3. Plug it back in.
4. Allow several minutes for the internet connection to return.

Step 2: Restart the Lamp

Once your internet is working:

1. Unplug the Friendship Lamp.
2. Wait 10 seconds.
3. Plug it back in.
4. Allow a few minutes for it to reconnect.

The lamp should reconnect automatically if the saved Wi-Fi network is available.

Avoid touching the lamp while it is starting up, since the touch sensor calibrates when the lamp is powered on.

Step 3: Watch the Status Light

The lamp may blink while it searches for and reconnects to Wi-Fi.

Common patterns include:

• Blinking green or yellow: The lamp is searching for Wi-Fi or needs the Wi-Fi information entered again.
• Blinking blue: The lamp may be connecting to the router but is being blocked from reaching the internet.
• Rainbow flash followed by darkness: The lamp has connected successfully.

See Color Status Codes: What Your Friendship Lamp Is Thinking for more information about the light pattern you are seeing.

Step 4: Test the Lamp

After the lamp reconnects:

1. Wait until the startup lights stop.
2. Place your full palm firmly on the touch-sensitive area.
3. Check whether the lamp lights up and sends the touch to the other lamps in its group.

You can also check whether the lamp appears online by signing in at manager.filimin.com.

Step 5: Reconnect the Lamp to Wi-Fi

If the internet is working but the lamp still does not reconnect after restarting it, the saved Wi-Fi information may need to be entered again.

Follow How to Connect Your Friendship Lamp to New Wi-Fi.

Do not factory-reset the lamp unless the regular Wi-Fi setup process fails.

If the Wi-Fi Network Changed

This article is intended for outages and temporary interruptions.

If you:

• Replaced your router
• Changed the Wi-Fi name
• Changed the Wi-Fi password
• Moved the lamp to another home or network

follow How to Connect Your Friendship Lamp to New Wi-Fi instead.

Still Offline?

Contact our support team if the lamp:

• Does not turn on
• Does not show any startup lights
• Remains stuck on one solid color
• Continues blinking blue, green, or yellow
• Will not send or receive touches after reconnecting
• Does not appear online even though setup completed

Please include your Lamp ID, the color or pattern the lamp is showing, and a photo of the label on the bottom of the lamp.