Which Setup Method Should I Use for My Friendship Lamp?

There are several ways to connect a Friendship Lamp. The best method depends on your network and the device you are using.

Friendship Lamps App Setup

App setup is the recommended method for most customers using a standard home Wi-Fi network.

Use the app when:

• Setting up a lamp for the first time
• Connecting a lamp to a new Wi-Fi network
• Setting up someone else’s lamp using your phone
• Linking an existing lamp to a new or reinstalled app
• Updating Wi-Fi information

Download the Friendship Lamps App on a compatible phone or tablet and follow:

Friendship Lamp App Setup: Your Step-by-Step Guide

The phone or tablet must be connected to the Wi-Fi network you want the lamp to use.

Advanced Browser Setup

Browser setup allows you to connect the lamp without using the Friendship Lamps App.

Use the Advanced Setup Guide when:

• You cannot install or use the app
• App setup is not completing successfully
• You are using a computer
• You need to enter the network information manually
• Support has asked you to use browser setup

You will connect your phone, tablet, or computer directly to the lamp’s temporary Filimin_XXXXXX Wi-Fi network and enter the Wi-Fi information through a web browser.

See the Advanced Setup Guide for complete instructions.

Filimin Bridge Setup

A Filimin Bridge connects to a router or modem through an Ethernet cable and creates a connection the lamp can use.

A bridge may help when:

• Normal Wi-Fi setup is unsuccessful
• The router configuration is incompatible with the lamp
• The available router does not provide usable 2.4 GHz Wi-Fi
• The lamp needs a reliable connection near an Ethernet port
• Support recommends a bridge for troubleshooting or firmware updates

The bridge requires:

• An active Ethernet port
• A nearby electrical outlet
• Permission to connect networking equipment

See the Bridge Setup Guide for instructions.

Shared or managed networks

Networks at hospitals, dorms, assisted-living facilities, workplaces, hotels, and apartment buildings may restrict smart devices.

The app and browser setup methods cannot bypass:

• Browser sign-in pages
• Captive portals
• Device-registration requirements
• Network security restrictions
• Blocks on smart or IoT devices

Before attempting setup, ask the network administrator whether the lamp can be registered or whitelisted.

See How to Whitelist a Friendship Lamp on a Shared Network.

A personal hotspot or Filimin Bridge may be another option, depending on the location and available equipment.

Mobile hotspot setup

A personal hotspot can be used for setup, testing, or ongoing service.

The hotspot must:

• Have active internet service
• Broadcast a 2.4 GHz connection
• Allow connected devices to reach the internet
• Remain powered on whenever the lamp is in use

Some dedicated hotspot devices require activation through a cellular provider before they provide internet access.

Which option should I try first?

For most customers:

1. Try Friendship Lamp App Setup
2. Use Advanced Setup Guide if the app does not work
3. Review the router troubleshooting checklist
4. Consider a hotspot or Filimin Bridge if the network remains incompatible
5. Contact support if setup continues to fail