Why would I need to whitelist my device?

If you're trying to connect your Friendship Lamp to Wi-Fi at a Care Facility, University Campus, Business, Military Base, or other shared Wi-Fi network with no direct access to a router, your Friendship Lamp may need to be whitelisted to the network as well as complete our Direct to Wi-Fi setup. Any networks that require more than a password to get connected (such as networks using a captive portal or networks requiring a username as well as a password) will need your Friendship Lamp whitelisted before it can connect.

NOTE: If you do have router access, you may be able to use your Filimin Bridge to get connected quicker. Please be aware of any policies at your shared Wi-Fi location that may have a ban on personal routers and router-like devices (which includes our Filimin Bridge).

How to whitelist your Friendship Lamp

In order to whitelist/register your Friendship Lamp to your shared Wi-Fi network, you'll need to know your Friendship Lamp's MAC address. The MAC address on your lamp or frame is the same as its 12-digit Friendship Lamp ID/Device ID and can be located below the barcode on the bottom of your Friendship Lamp or on the back of your Friendship Frame.

SAMPLE FILIMIN ID/MAC ADDRESS:

You'll need to provide this number to your institution's IT department or network administrator and have them whitelist it from the network. At some universities and other organizations, whitelisting devices can also be done online by users. Check your institution's online IT help page for a way to self-register wireless devices to your network. Make sure the network you're registering your device to uses a 2.4 GHz Wi-Fi band and not 5 GHz. For more, please see Do I need Wi-Fi to use a Friendship Lamp?

Once your device has been successfully whitelisted to your network, you're ready to set up your Friendship Lamp or Frame to Wi-Fi! See Advanced Setup Guide (browser setup) for your next steps.

If your institution's network is not compatible with your Friendship Lamp, you may want to consider using a hotspot to connect your Friendship Lamp.

Questions? We'd love to help! If you can't find what you're looking for in our knowledge base articles, don't hesitate to contact us!

Tags: register, captive_portal