If your Friendship Lamp is pulsing blue or blue and green, it means the lamp is trying to connect to the internet but something is blocking it. This usually happens after it connects to a Wi-Fi network but can’t get through to our servers.
Special Cases
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Using an Eero mesh Wi-Fi network?
If you're using an Eero mesh Wi-Fi system, please check out our guide here first:
👉 Troubleshooting Friendship Lamps on Eero Networks -
Connecting at a dorm, senior living center, or public Wi-Fi?
These networks often need extra steps. Check out:
👉 Do I need my own router to use a Friendship Lamp? (Shared networks and hotspots)
If You’re Using the Filimin Bridge
Try these steps:
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Reboot your Bridge
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Make sure the Ethernet cable is securely clicked into both your router/modem and the bridge.
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Unplug the black power cord from the bridge, wait 10 seconds, then plug it back in.
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After 3–5 minutes, the light on the bridge should turn solid green.
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Then plug in your Friendship Lamp and see if the colors change.
If You’re Not Using a Bridge (App or Website Setup)
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Restart all devices
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Unplug your router, Friendship Lamp, and any Bridge you may have.
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Plug the router back in first and wait for it to fully restart.
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Then reconnect your Bridge (if you use one) and wait for the green light.
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Finally, plug in your Friendship Lamp.
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Check your network settings
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Make sure you’re connected to a 2.4 GHz Wi-Fi network.
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Try browsing the internet on another device using the same network.
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Avoid using guest networks—connect to your main network instead.
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Check for router-level security blocks
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Some routers may block the lamp with firewalls or parental controls. Learn more here:
👉 Firewalls and Network Restrictions -
If you use the Netgear App, make sure your lamp isn’t paused. Look for a device called Espressif IoT.
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If you use the Xfinity App, your lamp may appear as ESP_XXXXXX (with the Xs being the last six digits of your Device ID).
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