Have you recently experienced a storm or a power outage, and now your lamp isn't showing as online? If you're uncertain about why your Friendship Lamp seems to be offline, let's explore some useful insights:
Detecting Offline Status: To quickly gauge whether your lamp is online or offline, especially if it's connected to your manager.filimin.com account, look for the handy icons next to each lamp on your dashboard. When your Friendship Lamp is offline, it won't respond to your touch by illuminating with a solid color as usual. Instead, you might notice that it stays unlit, blinks intermittently, or glows in a steady color without any changes.
Getting Back Online: To get your Friendship Lamp back online and shining brightly, here's what you can do:
Plug and Blink: Upon plugging in your Friendship Lamp or Frame, it should initiate blinking. The color of the blinking can convey crucial information about what comes next for you to establish a connection. Refer to our guide titled "Color Status Codes: What Your Friendship Lamp is Thinking" for a clearer picture.
Troubleshooting Steps: If your Friendship Lamp fails to start blinking after being plugged in, start by checking the power cord for any damage. If everything looks good, try plugging the lamp into a different outlet. If, despite these efforts, your lamp remains unresponsive—either staying dark or immediately emitting a constant color—please don't hesitate to get in touch with us for assistance.
Friendship Lamps are a symbol of connection, and we're here to ensure it's glowing and connecting seamlessly with your loved ones. If you need any help, reach out to us without hesitation!
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