Lamp ID Issues: Missing, Invalid, or Already Registered

Your Lamp ID is the unique code used to identify, set up, claim, and support your Friendship Lamp or Frame.

If the app says your Lamp ID is invalid, already registered, missing, or does not match what you expected, use the steps below.

Where to find your Lamp ID

The Lamp ID is usually printed on the label on the bottom of your lamp or back of your frame.

It is typically a 12-character code and may include numbers 0-9 and letters A-F.

Take a clear photo of the label before contacting support. This helps us confirm the correct Lamp ID and product information.

The app says my Lamp ID is invalid

First, check that the Lamp ID was entered correctly.

Common mistakes include:

• Typing the letter O instead of the number 0
• Typing the letter I instead of the number 1
• Missing a character
• Adding an extra space before or after the ID
• Using the wrong number from the label
• Entering the FCC ID instead of the Lamp ID. The FCC ID is not your Lamp ID.

Try typing the Lamp ID manually instead of copying and pasting it.

Compare the Lamp ID to the Filimin network

During Wi-Fi setup, your phone or tablet may ask you to connect to a temporary network that starts with:

Filimin_XXXXXX

The final characters of that network name should match the Lamp ID printed on the bottom of the lamp.

If the Filimin network appears but the ID does not match the label, contact support. We may need to correct the Lamp ID information in our system.

Please send:

• A photo of the label on the bottom of the lamp
• A screenshot of the Filimin_XXXXXX network name
• The Lamp ID you entered in the app

The app says my Lamp ID is already registered

This means the lamp may already be claimed to an account.

This can happen if:

• The lamp was previously set up by you
• The lamp was set up by someone else in your group
• The lamp was purchased secondhand
• The lamp was tested or configured before gifting
• The app is being used on a new phone or after reinstalling

If this is your lamp and you are trying to link it to the app again, choose:

Use My Existing Lamp

This option is for lamps that are already registered but need to be linked to the app on your phone or tablet.

Claiming a lamp can affect its group

If a lamp is claimed by an account that is not already part of its current group, the lamp may be removed from that group.

If that happens, the lamp will need to be invited to the intended group again.

This is most common when:

• A gift lamp was set up before being sent
• A lamp changes owners
• A used lamp is claimed by a new person
• Someone uses a different app account than before

I bought or received a used lamp

If you purchased or received a secondhand lamp and the app says it is already registered, contact support.

Please include:

• The Lamp ID
• A photo of the label on the bottom
• Where you purchased or received the lamp
• The error message shown in the app

We may need to review the lamp’s registration before it can be claimed by a new owner.

The Lamp ID label is missing or faded

If the label is missing, damaged, or too faded to read, you may still be able to find the Lamp ID through the lamp’s temporary setup network.

1. Unplug the lamp.
2. Wait 10 seconds.
3. Plug it back in.
4. Begin Wi-Fi setup in the Friendship Lamps App.
5. When prompted, open your phone or tablet’s Wi-Fi settings.
6. Look for a network beginning with:

Filimin_XXXXXX

The final characters may help us identify the lamp.

Send support a screenshot of the Filimin network name, along with a photo of the bottom of the lamp even if the label is faded or missing.

The Filimin network does not appear

If the temporary Filimin_XXXXXX network does not appear:

• Move the phone closer to the lamp
• Unplug the lamp for 10 seconds and plug it back in
• Wait for the lamp to begin blinking green or yellow
• Make sure your phone’s Wi-Fi is turned on
• Try from another phone, tablet, or computer

If the network still does not appear, the lamp may need additional troubleshooting.

When to contact support

Contact our support team if:

• The app says the Lamp ID is invalid
• The app says the Lamp ID is already registered and Use My Existing Lamp does not work
• The label is missing, damaged, or faded
• The Filimin network does not match the label
• The Filimin network does not appear
• You purchased or received a used lamp and cannot claim it

Please include:

• Your Lamp ID, if readable
• A photo of the label on the bottom of the lamp
• A screenshot of the error message
• A screenshot of the Filimin_XXXXXX network, if available
• Whether the lamp is new, gifted, or secondhand