Having Trouble with Remote Touch Notifications?

We're sorry you're experiencing issues with Remote Touch notifications! Here are a few steps you can try to get things working smoothly again:

🔔 Check Your Notification Settings

• App notifications: Make sure notifications are enabled for the Friendship Lamps app in your phone settings.

• Phone settings: Double-check that your phone allows notifications in general (some settings like "Do Not Disturb" can block them).

• Restart your phone: Sometimes a quick reboot can help reset things.

🔄 Verify Your Subscription

• Go to the App Store or Google Play Store and check that your subscription is still active.

• If it is, open the Friendship Lamps app, go to Settings, and tap Restore Purchases to refresh your subscription status.

💡 Check Your Lamp Setup

• Open the app and make sure your lamp is correctly connected and assigned to your group.

• If you’re using Remote Touch, it should only be active on one device for each lamp.

🧪 Enable Debug Mode

This helps reset the subscription connection:

1. Open the Friendship Lamps app.

2. Go to Settings.

3. Tap your Lamp ID 4–5 times.

4. Look for an option to Resubscribe.

⏱️ A Quick Note on Delays

Notifications are sent using Firebase, a third-party service. Occasionally, there might be slight delays—but following the steps above usually clears things up.

Still having trouble? We’re here to help! Just reach out and let us know what's going on, and we’ll be happy to take a closer look.