Not to worry, our team is here to help! :)
If your Friendship Lamp or Frame is having connectivity issues, it's probably okay physically and just needs some troubleshooting to get back online. Please see Why is my Filimin Device offline? for help.
If your Friendship Lamp or Frame is damaged, please do not attempt any repairs on your own. Any modifications you make to your Filimin Device are not covered by our warranty and may prevent you from receiving a free repair or replacement. For more about what is and isn't covered by our warranty, please click here to view our Limited Warranty. Small aesthetic modifications that do not impact the functionality of the device (such as coloring on the device with a marker) are usually okay.
Filimin Limited Warranty
If your Friendship Lamp or Frame was purchased on Filimin.com, Amazon.com, or from any of Filimin's authorized distributors, it's protected by our Filimin Limited Warranty, which never expires! This covers defects in materials and workmanship, but does not cover damage caused by the customer, customer neglect, or acts of nature (please see our Limited Warranty for the complete list of damages not covered). If your issue is covered by our Limited Warranty, we're happy to repair or replace your Filimin Device as needed if you contact us. If your issue is not covered, you may still have the option of requesting an Out-of-Warranty Repair for the cost of $15 and shipping one-way.
Certain authorized Filimin distributors, such as Uncommon Goods, may also offer an additional warranty for products purchased directly through their platform. Our Filimin customer support team is still more than happy to be your main contact for questions and troubleshooting, but if your device was purchased from a third-party distributor, you may be encouraged to contact the distributor for fulfillment of their warranty in certain cases.
Questions? Our support team is here to help! Contact us.
Tags: broken, damaged, shattered, cracked, won't_work, doesn't_work, turn on, crushed, destroyed, separated, came off, cut, dark