Not to worry, our team is here to help! :)
If your Friendship Lamp is having connectivity issues, it's probably okay physically and just needs some troubleshooting to get back online. Please see Why is my Friendship Lamp offline? for help.
If your Friendship Lamp is damaged, please do not attempt any repairs on your own. Any modifications you make to your Friendship Lamp are not covered by our warranty and may prevent you from receiving a replacement. Small aesthetic modifications that do not impact the functionality of the device (such as coloring on the device with a marker) are usually okay. For more about what is and isn't covered by our warranty, please see the Limited Warranty section of our website.
Friendship Lamp Limited Warranty
If your Friendship Lamp was purchased on Friendshiplamps.com, Amazon.com, or from any of our authorized distributors, it's protected by our Friendship Lamp Limited Warranty, which never expires! This covers defects in materials and workmanship but does not cover damage caused by the customer, customer neglect, or acts of nature (please see our Limited Warranty for the complete list of damages not covered). If your issue is covered by our Limited Warranty, we're happy to replace your Friendship Lamp. If your issue is not covered, you may still have the option of requesting an Out-of-Warranty Repair for the cost of $15 and shipping one-way. If you are unsure whether your issue is covered, please contact us.
Certain authorized Friendship Lamp distributors, such as Uncommon Goods, may also offer an additional warranty for products purchased directly through their platform. Our Friendship Lamp customer support team is still more than happy to be your main contact for questions and troubleshooting, but if your device was purchased from a third-party distributor, you may be encouraged to contact the distributor for fulfillment of their warranty in certain cases.
Questions? Our support team is here to help! Contact us.
Tags: broken, damaged, shattered, cracked, won't_work, doesn't_work, turn on, crushed, destroyed, separated, came off, cut, dark
Please sign in to leave a comment.