Yes, Friendship Lamps connect and communicate using Wi-Fi on the 2.4 GHz band. Friendship Lamps cannot be connected using Bluetooth, and you cannot plug the lamp itself directly into your router/modem via Ethernet. We have two setup options to choose from when connecting your Friendship Lamp: Using a Filimin Bridge, or our bridgeless App Setup. Click here if you need help deciding which setup method is best for you.
What if I don't have a 2.4 GHz band on my network?
Most home routers have both 2.4 GHz and 5 GHz bands, though your 2.4 GHz band may be disabled, labeled as a guest network, or sharing an SSID with your 5 GHz band (Smart Connect). If you're not sure which band your network is using, you can use a wireless device to view the properties for your home network in your network settings. If your network uses Smart Connect, where the optimal band is automatically selected for your device, our downloadable Automatic Setup (exclusive for Windows Laptops) may not work for you.
If you're using a single-band router with no 2.4 GHz band, or if you're unable to activate your 2.4 GHz band on your router, you can still use our Filimin Bridge to create a 2.4 GHz network for your Friendship Lamp to connect to. If you're trying to set up in a shared Wi-Fi environment with no physical access to a router and you're having this issue, you may want to consider using a hotspot for your Friendship Lamp.
Still having trouble? Please contact us and we will be happy to help!
Tags: Wi-Fi, Signal, Bridge, Setup, Network, Online, Connect, Router, 5g, 2.4g, what kind, frequency