- Make sure you set the lamp down before you plug it in, as the touch calibration is calculated for the environment when initially plugged in.
- Make sure you aren't touching the lamp at all until it has fully started (after the celebratory rainbow.)
- Make sure you are using your whole hand to touch it.
- Try another location to see if there is something in the location throwing it off (strong RF interference and metal table or something like that.) Try a different room even. We know that kitchens can be problematic due to the appliances.
If you have tried all of these troubleshooting steps and are still experiencing trouble, please contact us. Be sure to include your Device ID (located below the barcode) and please attach a video of your Friendship Lamp misbehaving. This will better help us diagnose the problem.