Friendship Lamps are designed primarily for home networks, so there are often some additional hoops to jump through in order to get them connected in other environments. In most cases, an IT person for your network can "white-list" your lamp using its MAC address, which is just the barcode on the bottom of your lamp. Alternately, some institutions offer a way to register such devices yourself on their website, also using the MAC address.
Some gaming systems can also have trouble with networks like this. If you know already how to connect one of these devices to your environment, the same solution will probably work for your lamp.
Here's where to find the MAC address (Device ID) for your lamp:
SAMPLE FILIMIN ID
In some cases, it may not be possible to connect your Friendship Lamp to your shared network. Some potential workarounds include utilizing your own router for the shared network, connecting to a guest network, or connecting your lamp to a Wi-Fi hotspot instead.
Still having trouble? Please contact us and we will be happy to help!
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