When setting up your Friendship Lamp or Friendship Frame you will first have to connect to our filimin network before you will be able to connect to your home network! You will begin the WiFi Setup process, Once you have begun that you will go into your settings, then click into your WiFi options. Once you are in WiFi you will see a network named Filimin that will also have the 12 digit ID from your lamp located underneath the name of the network. You will need a password to get connected to the network which is located on the instructions that came with your lamp, in case you no longer have that the password is "I love you" The lamp will not be able to connect to your home WiFi until this step has been completed.
If you are setting up your lamp with a Bridge kit you will not need to connect to the filimin network, you will simply plug the bridge kit into your router and your Friendship lamp will automatically connect! If it does not connect once the bridge is plugged into your router please unplug your friendship lamp for about a minute and then plug it back in.
If you are needing more help with this set up process please feel free to reach out to us at: email@example.com